At Internet Services LLC, we are committed to providing high-quality service and ensuring customer satisfaction. This Complaint Policy outlines the process for addressing and resolving any issues you may encounter.

1. Submitting a Complaint

If you experience any problems with our services, please contact us with the following information:

• Your full name and contact details.
• A detailed description of the issue.
• Any relevant supporting documents (e.g., screenshots or payment receipts).

2. Acknowledgment of Complaints

We will acknowledge receipt of your complaint within 2 business days and provide you with a reference number for tracking.

3. Investigation Process

Our team will thoroughly investigate your complaint and may contact you for additional information if needed.

4. Resolution Timeframe

We aim to resolve complaints within 7 business days. If the issue requires additional time, we will notify you of the expected resolution date.

5. Escalation

If you are not satisfied with the resolution, you may escalate the complaint to a senior manager for further review.

6. Contact Information

For complaints, you can reach us at:
Email: support@internetservicesllc.com
Phone: (844) 899-1213