At Internet Services LLC, we strive to deliver a seamless and reliable internet service experience. However, we acknowledge that refund requests may occasionally arise. This Refund Policy outlines the terms and conditions for requesting a refund.
1. Eligibility for Refunds
Refunds will only be issued under the following conditions:
- Duplicate Payments: If a duplicate payment is made for the same service.
- Overpayment: If the amount paid exceeds the required service fee.
- Transaction Errors: If an error on our platform results in an incorrect or failed payment.
2. Non-Refundable Payments
Refunds will not be issued in the following scenarios:
- If the payment has been successfully processed and credited to your account.
- If the refund request is due to user errors, such as entering incorrect payment or account details.
3. Refund Request Process
To request a refund, please contact us with the following details:
- Your full name and contact information.
- Proof of payment (e.g., receipt, transaction ID).
- A detailed description of the issue and reason for the refund request.
4. Processing Time
- Refund requests will be reviewed within 7 business days of submission.
- You will be notified of the refund status after the review process is completed.
- Approved refunds will be credited to your original payment method within 10-15 business days.
5. Changes to This Refund Policy
We may update this Refund Policy periodically. Any changes will take effect immediately upon posting the revised policy on our website.
6. Contact Information
Email: support@internetservicesllc.com
Phone: (844) 899-1213